FAQ - Running SOAPSonar and CloudPort on a Virtual Machine

Both SOAPSonar and CloudPort can be installed and will run successfully in virtual machine (VM) environments - including VMware, Microsoft Virtual Server, and many other virtual machine products.

While the Crosscheck Networks products do full support Virtual Machine (VM) environments, if the VM components (RAM, hard disk space, MAC address) change after the initial license activation, the software may require re-activation. Typically any activation issues when running on a virtual OS are related to the MAC address changing. 

Check for a a VM setting related to network adapter modes, where the MAC is set manually (suggested) or let the host set it (with this option the MAC could change and cause this problem).


If you are running on a virtual machine and run into activation issue, please contact support@crosschecknet.com or create a new support ticket for assistance.

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